Download a PDF of our latest rates: 2009.

KNYSNA HOLLOW COUNTRY ESTATE

*Government Ley of R 3-50 (incl. VAT) per room per night is excluded from these rates.
*VAT at 14% is included.

TERMS & CONDITIONS

TOUR GUIDE & DRIVER POLICY:
• 10 to 16 rooms booked - 1 room free.
• 17 or more rooms booked - 2 rooms free.

F.I.T. CANCELLATION POLICY:
• All cancellations must be given in writing directly to the hotel.

Cancellations made:
• 7 - 4 Days prior to arrival, 40% of the value of the room/s booked will be charged as a cancellation fee.
• 3 - 2 Days prior to arrival, 65% of the value of the room/s booked will be charged as a cancellation fee.
• Less than 24 Hours prior to arrival, 100% of the value of the room/s will be charged as a cancellation fee.

F.I.T. DEPOSIT & PAYMENT POLICY:
• If the tour operator/company has an approved credit agreement with the hotel, then the prepayment is not necessary, however the tour operator/company is bound to the above F.I.T. cancellation policy, and will be obliged to settle any cancellation fees incurred.

Prepayment terms:
• 21 Days prior to arrival of the guests, the hotel must receive full payment for the reservation held.
• Failure to comply timeously with the terms of deposit payments will result in the bookings being automatically cancelled.

GROUP CANCELLATION POLICY:
• All tour cancellations & room reductions must be given in writing directly to the hotel.

Cancellations made:
• 60 - 45 Days prior to arrival, 10% of the value of the group booking will be charged as a cancellation fee.
• 44 - 15 Days prior to arrival, 50% of the value of the group booking will be charged as a cancellation fee.
• 14 - 3 Days prior to arrival, 80% of the value of the group booking will be charged as a cancellation fee.
• 2 - 0 Days prior to arrival, 100% of the value of the group booking will be charged as a cancellation fee.
• This group cancellation policy also applies to the reductions in the number of rooms initially booked.

GROUP DEPOSIT & PAYMENT POLICY:
• For all group bookings the following deposit payments must be received, in the time specified. If the tour operator/company has an approved credit agreement with the hotel, then the payment of the deposit is not necessary, however the tour operator/company is bound to the above cancellation policy, and will be obliged to settle any cancellation fees incurred.

Deposit payment terms:
• 61 Days prior to arrival of the group, the hotel must receive a 10% deposit on the total invoice value of the group booking.
• 45 Days prior to arrival of the group, the hotel must receive a further 40% deposit on the total invoice value of the group booking. (i.e. at this point the hotel must have received a total deposit of 50%).
• 15 Days prior to arrival, the hotel must receive full payment for the group.
• Failure to comply timorously with the terms of deposit payments will result in the bookings being automatically cancelled.

PORTERAGE:
If Porters are required, a R10-00 per room porterage fee will be charged per service.

PAYMENT DETAILS:
• We reserve the right to request a deposit or pre-payment for the reservation held.
• All payments must be made in South African Rands directly into the respective Hollow Hotel’s Bank Account.